Refunds
Last updated: August 7, 2026
PRO is a digital report generated the moment payment clears. There is nothing to ship and nothing to return: the full six-axis result, the written analysis, and the shareable card are all visible — and saveable — as soon as the report unlocks. For that reason we do not offer refunds once a report has been unlocked.
The free 20-question quiz uses the same question style and result format as PRO, so you can see exactly how the assessment reads before paying for anything. The PRO page also shows what the longer report adds. We would rather you decide before checkout than after.
If the payment went through but the product did not, we will make it right. That covers a Stripe charge where the unlock never completed, a duplicate charge for the same report, and a charge you do not recognise at all. These are billing failures, not change-of-mind requests, and they are always worth reporting.
Email support@rochatechnology.com from the address used at checkout, and include the approximate checkout time and which quiz you paid for. Those three details are what let us find the payment quickly. See the contact page for the full list.
Approved refunds are sent through Stripe to the original payment method. Bank and card network timing may vary after a refund is issued, so the credit can take a few days to appear on your statement even once we have released it.
Consumer law in some countries grants rights that a policy like this one cannot override. Where such rights apply to you, they are unaffected by anything above. Related reading: Terms of Use.
